Privacy Policy
How ServicePro collects, protects, and uses information for organizations running on the platform.
Last updated: March 20, 2026
1. Information We Collect
We collect information you provide directly, such as your name, email address, organization details, and service data when you create an account and use ServicePro.
We also collect usage data including log data, device information, and analytics needed to operate, secure, and improve our services.
2. How We Use Your Information
Your information is used to provide and maintain the ServicePro platform, process transactions, send service notifications, improve our products, and provide customer support.
We do not sell your personal information to third parties.
3. Data Storage and Security
Your data is stored on secure, encrypted servers. Each organisation is given its own isolated database, and your data is never mixed with anyone else's.
We implement encryption in transit and at rest, continuous backups with point-in-time recovery, regular security audits, and strict access controls.
4. Data Sharing
We only share your data with third-party service providers necessary to operate our platform, such as hosting and payment processing providers.
All third parties are bound by data processing agreements and are required to maintain confidentiality. We will never sell, rent, or trade your data.
5. Your Rights
You have the right to access, correct, or delete your personal data at any time. You may also request a complete export of your data or restrict its processing.
Your data belongs to you. There are no export fees, no lock-in periods, and no restrictions on taking your data with you.
Contact: privacy@servicepro.tech
6. AI Assistant
Nova, our AI assistant, processes your queries within the context of your organisation's data.
Nova operates within your existing permission boundaries and can only access data that you are authorised to see. We do not use your business data or Nova conversations to train external AI models.
7. Cookies
We use essential cookies to maintain your session and preferences. We do not use third-party tracking cookies or advertising pixels.
You can manage cookie preferences in your browser settings.
8. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any material changes via email or through a notice on our platform.
We encourage you to review this policy periodically.
9. Contact
For questions about this policy, contact us by email.
Contact: privacy@servicepro.tech